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FAQ

FAQ

We are constantly growing and improving our product assortment. If you do not see the item that you need please contact us and we will get back to you quickly with product availability.


Paypal is an available payment method on our checkout page. If you do not have a Paypal account and you would prefer to pay via debit or credit card this can easily be done by simply clicking the "Proceed to Checkout" button and then selecting the "Credit Card" option in the order confirmation section. Stripe securely processes all of our credit card transactions. Visa, Mastercard, American Express, Discover, JCB and Diners Club are the accepted credit card payment types.

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We also accept check/money order payments. The payment must be mailed out to us within 7 days of purchase date. Please be sure to include your order number in the memo line of the check/money order to eliminate any possible confusion when received. Once the check/money order is received and cleared by our bank your order will be processed for shipment. The payment mailing address is as follows:

 

MPF Products

460 E Lemon St Suite E

Tarpon Springs, FL 34689

 

We are located in Florida. We will collect a 7% sales tax if you are located in the same state as our warehouse (Florida). If you are located in Vermont then you are required by the State of Vermont to remit any use tax owed on your annual tax return.

All orders are processed and shipped out in 1-2 business days. Package tracking is sent for all orders as soon as the order is processed and ready to ship. We offer standard, expedited and express shipping options. For more info follow this link to our Shipping & Returns info page. PLEASE BE ADVISED: Due to current restrictions we can only ship Lithium-ion batteries within the United States and it's territories. Due to current USPS restrictions we are currently unable to ship Lithium-ion batteries overseas to APO/FPO/DPO addresses or internationally at this time.

 

We have a 30 return policy for non-defective items that were purchased by mistake or are no longer wanted/needed. All of the batteries that we carry have a 1 year replacement warranty from date of purchase and all of the cables that we carry have a 3 year replacement warranty from date of purchase.

 

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